Restora Terms of Service

Effective date: 29 April 2026 (version 1.2 changes take effect 12 August 2026) Last updated: 29 July 2026 Version: 1.2

These Terms of Service ("Terms") govern your use of the Restora mobile application and related services (collectively, the "Service") provided by AnchorPoint Systems ("AnchorPoint", "we", "us", "our").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms operate alongside our Privacy Policy, which explains how we handle your data. The two together describe the full legal relationship between you and AnchorPoint.

1. Definitions

• "AnchorPoint" — AnchorPoint Systems, a business registered in Jamaica with its principal address at Shrewsbury Road, Petersfield P.O., Westmoreland.
• "Restora" / "Service" — the multi-tenant practice-management platform we operate, including the mobile application and any related web pages, APIs, and back-end systems.
• "Practitioner" — a physiotherapist (or, in future versions, clinic administrator) who registers a practice on Restora.
• "Client" — a person using Restora to receive care from a Practitioner.
• "You" / "your" — depending on context, a Practitioner, a Client, or any other user.
• "Practice" — the workspace (or "tenant") created when a Practitioner registers; this is what holds your appointments, notes, products, etc.

2. Eligibility

You must be at least 17 years old to use the Service. By creating an account, you represent that you are at least 17.

If you are a Practitioner, you additionally represent that you are: - Authorised to practise physiotherapy (or the equivalent profession) in your jurisdiction; - The person whose name and licence number you submitted at registration; and - Operating in compliance with the professional and regulatory obligations of your jurisdiction.

If you are a Client, you must use the Service only in connection with care from a Practitioner whom you have chosen to work with.

3. Account registration

3.1 Practitioner accounts

Practitioners self-register and create a Practice. New Practices are placed in pending status while we verify the licence number and identity documentation submitted. Until verified, the Practice cannot appear in client search results or accept public bookings, but the Practitioner may set up their workspace and onboard existing Clients via invite.

We reserve the right to reject a verification request at our sole discretion (for example, if the licence number cannot be verified, the documents appear forged, or the Practitioner is the subject of a disciplinary action). Rejection may result in suspension of the account.

3.2 Client accounts

Client accounts are created on a self-service basis and must be connected to a Practitioner via invite token, practice code, or directory search before any clinical or booking features become available.

3.3 Account responsibility

You are responsible for keeping your password secure and for any activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

4. The relationship between AnchorPoint and Practitioners

AnchorPoint provides the platform. Practitioners provide the care.

This means: - Practitioners are independent professionals, not employees of AnchorPoint. - AnchorPoint does not practise medicine or physiotherapy. We do not endorse, supervise, or guarantee the quality of any Practitioner's clinical work. - The clinical relationship between a Client and their Practitioner is a private, professional relationship governed by the Practitioner's regulatory body, not by us. - A Practitioner is responsible for the accuracy of clinical records they create on Restora and for retaining them in line with their professional obligations. - A Practitioner is responsible for fees they charge, refunds, taxes (including GCT where applicable), and for declaring income to Tax Administration Jamaica.

Verification of a Practitioner's licence is a basic check we perform before activation; it is not an endorsement of the Practitioner's clinical competence and you should not rely on it as such.

5. Subscription and payment

5.1 Practitioner subscriptions

Practitioners pay AnchorPoint a recurring subscription to use the Service. Each new Practitioner receives a 14-day free trial beginning at account creation. After the trial, ongoing access requires an active subscription.

Subscription fees are charged through our platform billing partner (currently WiPay) on a monthly or annual basis, in JMD or USD as applicable. Fees, plans, and any introductory pricing are set out on the Restora subscription page and may change with at least 30 days' notice (existing subscribers are not retroactively repriced).

If a payment fails, your subscription enters a 7-day grace period before the Service is paused. While paused, your data is retained but you cannot accept new bookings or take payments through the Service.

5.2 Client payments to Practitioners

Payments from Clients to Practitioners flow in one of these ways: - In cash, where the Practitioner records the payment in-app after collection. - Manually online — the Client pays the Practitioner directly through the Practitioner's personal WiPay Scan2Pay link or by bank transfer, then marks the payment as made in-app ("I've paid"), optionally attaching a confirmation screenshot. The Practitioner reviews and confirms receipt. - By card, where the Practitioner has connected their own WiPay merchant account and the payment processor handles the transaction directly between the Client's card and the Practitioner's account.

In every case the money moves directly between the Client and the Practitioner. Restora is only a record-keeper: for cash and manual payments we record what the Client reported and what the Practitioner confirmed; we do not verify that money actually changed hands.

AnchorPoint is not a party to Client–Practitioner payments. We do not hold, process, escrow, or transmit money on behalf of Practitioners, and we are not a money-transmitter, payment processor, escrow service, or financial institution for these payments.

5.2a Payment disputes and responsibility

Because AnchorPoint does not process or hold Client–Practitioner money:

• Any dispute over a Client–Practitioner payment — non-payment, a wrong or disputed amount, a duplicate charge, a refund, a chargeback, or the authenticity of a payment or a proof screenshot — is a matter between the Client and the Practitioner. AnchorPoint is not responsible for resolving it and will not adjudicate, reverse, or reimburse it.
• A Client marking an order or invoice as paid, and any screenshot attached, is an unverified report for the Practitioner's convenience — not proof of payment and not a guarantee of funds. Deciding whether payment was actually received, and confirming it in the app, is the Practitioner's responsibility and judgment.
• The Practitioner is solely responsible for collecting their fees, issuing any refunds, meeting tax obligations on their income, and complying with any payment-network or banking rules that apply to how they choose to take money.
• On request, AnchorPoint will mark an order, invoice, or appointment as paid or refunded in our records to keep them consistent — this is a bookkeeping action only and moves no money.

5.3 Refunds (Practitioner subscriptions)

Subscription fees are non-refundable, except where required by law. If you cancel your subscription, access continues through the end of the current billing period.

5.4 Refunds (Client purchases)

Refunds for store orders or appointment fees are between the Client and the Practitioner. AnchorPoint will, on request, mark the relevant order or appointment as refunded in our system to keep records consistent — but the actual return of money happens between the Client and Practitioner directly.

6. Acceptable use

You agree not to:

1. Use the Service for any unlawful purpose or in a way that breaches the JDPA, your professional regulatory rules, or any other applicable law;
2. Impersonate another person or misrepresent your professional credentials;
3. Reverse-engineer, decompile, or attempt to extract the source code of the Service except as expressly permitted by law;
4. Attempt to gain unauthorised access to other tenants' data or to AnchorPoint's infrastructure;
5. Interfere with the Service's normal operation (denial of service, scraping, automated traffic outside our APIs);
6. Upload content that is unlawful, harassing, hateful, defamatory, or that infringes someone else's intellectual property;
7. Use the Service to send unsolicited marketing to Clients (this is a serious violation of trust and we will terminate accounts that do this);
8. Resell, sublicense, or commercially exploit access to the Service without our prior written consent.

We may suspend or terminate accounts that breach this section, with or without notice depending on severity.

7. Content and intellectual property

7.1 What you own

You retain ownership of the content you upload — clinical notes, photos, exercise plans, store products, intake answers, and so on ("Your Content").

7.2 What you grant us

By uploading Your Content, you grant AnchorPoint a worldwide, non-exclusive, royalty-free licence to host, store, display, transmit, and back up Your Content solely for the purpose of providing the Service to you. This licence ends when you delete Your Content (subject to backup-retention windows, see Privacy Policy).

We will not use Your Content for marketing, AI training, advertising, or any purpose other than providing the Service to you and, if you are a Practitioner, to your Clients.

7.3 What we own

The Service itself — the software, the design, the brand, the documentation — is the intellectual property of AnchorPoint and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for the duration of your subscription. This licence does not transfer ownership of any part of the Service to you.

7.4 Practitioner branding

Practitioners may upload their own logo, colour palette, and practice name to customise the Service for their Clients. You represent that you have the rights to use any branding you upload.

8. Data and clinical records

The handling of personal data is governed in detail by our Privacy Policy. Some specific points worth restating here:

• Clinical records belong to the Practitioner who created them. AnchorPoint stores them on the Practitioner's behalf as a data processor. Practitioners are responsible for retention, disclosure, and amendment of clinical records in line with their professional obligations.
• When a Client transfers care from one Practitioner to another, historical clinical records remain with the original Practitioner. A transfer of care moves the forward-looking relationship, not the record.
• A referring Practitioner may, at their discretion, attach a read-only snapshot of the Client's record — profile, intake answers, finalised notes, and progress — to a referral, so the receiving Practitioner has continuity of context. Where they do: the snapshot is released only after the Client accepts the transfer, the original records still stay with the referring Practitioner, and the decision to share is the referring Practitioner's to make and to justify under their professional and data-protection obligations. See Privacy Policy, Section 5.
• A referral also carries the clinical context the referring Practitioner writes for the receiving Practitioner, and the receiving Practitioner sees it before the Client is notified. Practitioners are responsible for referring only where it is clinically appropriate to do so.
• Practitioners may connect with other practices to list each other's store products, coordinate deliveries, and message each other. Client data crosses a practice boundary in these features only as described in the Privacy Policy, Section 5; a Practitioner is responsible for what they choose to disclose about a Client in a practice-to-practice message.
• AnchorPoint will not access clinical records except as set out in the Privacy Policy.

9. Service availability

We aim to keep the Service available 24/7. We do not, however, guarantee uninterrupted availability. Routine maintenance, third-party outages, and unforeseen incidents will occasionally interrupt service. We will give reasonable notice for planned maintenance.

We do not provide an SLA in these Terms. Where SLAs are appropriate (for example, for clinic-tier or enterprise-tier subscriptions in future versions), they will be added to the relevant subscription contract.

10. Termination

10.1 Termination by you

You may close your account at any time from the More tab in the app, or by emailing [email protected]. On closure: - Your account is marked closed within 24 hours. - Practitioners' Clients are notified that the Practice is closing and offered an export of their own intake answers and exercise plan. - Data is retained as set out in the Privacy Policy retention schedule.

10.2 Termination by us

We may suspend or terminate your access if: - You materially breach these Terms or our Acceptable Use rules; - Your subscription is unpaid beyond the grace period; - Your account is implicated in fraud, abuse, or unlawful activity; - We are required to do so by law or regulator; - We discontinue the Service entirely (we will give 90 days' notice if so, and offer a data export).

We aim to give written notice and a reasonable cure period for non-urgent breaches; for urgent or fraud-related cases, immediate suspension is permitted.

10.3 Effect of termination

On termination, your right to use the Service ends. Sections of these Terms that by their nature should survive termination (intellectual property, indemnity, limitation of liability, dispute resolution) will continue to apply.

11. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, AnchorPoint disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We specifically do not warrant: - That the Service will be uninterrupted or error-free; - That every bug will be fixed in a particular timeframe; - That any clinical or business outcome will result from using the Service; - That data you upload will never be lost (we maintain backups, but defence-in-depth requires you to keep your own records too — Practitioners should periodically export critical clinical records).

Restora is a tool. It is not a substitute for professional clinical judgement. Practitioners are responsible for the care they provide; Clients are responsible for following their Practitioner's advice. AnchorPoint is not liable for clinical outcomes.

12. Limitation of liability

To the fullest extent permitted by law:

1. AnchorPoint's total cumulative liability for any claim arising out of these Terms or your use of the Service is limited to the greater of (a) JMD 50,000 or (b) the amount you have paid AnchorPoint in subscription fees in the twelve months preceding the claim.

2. AnchorPoint will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, business opportunities, or goodwill, even if we were advised of the possibility.

3. Nothing in these Terms limits liability that cannot be limited by law — for example, liability for fraud, gross negligence, or breach of statutory consumer-protection rights.

13. Indemnity (Practitioners only)

If you are a Practitioner, you agree to indemnify and hold AnchorPoint harmless from any third-party claim arising out of: - Your provision of clinical care to a Client; - Your breach of professional or regulatory obligations; - Content you upload to the Service; - Your tax, GCT, or accounting obligations.

This is the standard "platform vs. practitioner" allocation of risk used by most professional-services platforms — you are the professional, we are the tool.

14. Changes to these Terms

We may update these Terms from time to time. For material changes: - We will update the "Effective date" and "Version" at the top. - We will give in-app notice at least 14 days in advance. - Continued use of the Service after the effective date constitutes acceptance.

If you do not accept a material change, you may close your account before the effective date.

15. Governing law and disputes

These Terms are governed by the laws of Jamaica.

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved by good-faith negotiation will be subject to the exclusive jurisdiction of the courts of Jamaica. Either party may, however, seek interim or injunctive relief in any court of competent jurisdiction.

If you are a consumer (a Client using the Service for personal purposes), nothing in this section affects your statutory rights under Jamaica consumer-protection law.

16. General provisions

• Entire agreement. These Terms, together with the Privacy Policy and any specific subscription terms you accept at checkout, are the entire agreement between you and AnchorPoint regarding the Service.
• Severability. If any provision of these Terms is held invalid, the remaining provisions continue in full effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights to a successor entity (for example, in a corporate restructuring) on notice to you.
• Notices. Notices to AnchorPoint should go to [email protected] and to the postal address in Section 17. Notices to you will be sent in-app or to the email on your account.
• Force majeure. Neither party is liable for failure or delay caused by events beyond reasonable control (natural disaster, war, government action, internet outage, etc.).

17. Contact

AnchorPoint Systems Shrewsbury Road Petersfield P.O. Westmoreland, Jamaica

• General / legal: [email protected]
• Privacy / data protection: [email protected]
• Security disclosure: [email protected]
• Support: [email protected]